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What if you can't get through to 911?
The must-read article
On October 17, 2018, Campus Safety Magazine published an article shown left that exposes the weaknesses associated with the existing emergency-notification workflow that everyone relies on in time of need. As you read this article (link available below photo), you will see how it can be impossible to reach responders when an incident occurs because of how dispatchers often become overloaded with calls. The article also reveals several other weaknesses that our QuikHelp solution addresses to avoid communications delays and breakdowns when every second counts. Feel free to email the link to this page to your leadership so that they can see how exposed your organization may be and what our QuikHelp solution can do to help you avoid these costly pitfalls and associated liability exposure.
How to overcome weaknesses in the incident notification process
What you should focus on
The excerpts below focus on three emergency-notification weaknesses that most aren't aware of. If you don't have a way to address these in your emergency planning, you could be in for a costly surprise when an incident occurs at your facility.
QuikHelp is a simple and universal emergency notification solution that can help your organization avoid the notification weaknesses revealed below. To learn more about it, please click on the 'Learn more about QuikHelp' link above.
Inundated with phone calls
This should be a MAJOR "red flag" to every emergency planner
Dispatchers want to be there for you but when anyone in your organization needs help and can't get through by phone, your organization could be held responsible. With QuikHelp, you can send alerts for help to dispatchers AND to field responders without having to call anyone, alerts that they can view using a simple internet browser at dispatch centers and from within first-responder vehicles.
Problem: Getting through
If there are more emergency calls coming into dispatch centers when an incident occurs than there are dispatchers to take these calls, many may not receive a timely response. Others may not get through at all. The result: A delayed response, which could lead to more loss of life and liability.
With QuikHelp, alerts can be sent to and received by dispatchers almost instantly without the issues associated with placing and taking a call. In addition, a single dispatcher can receive and view multiple QuikHelp alerts at the same time. Phone calls can only be handled one at a time by a single dispatcher.
Identify and communicate location of assailants
The green highlighted text above begs this question: "What if callers can't get through (see 'Call overload' section above) to provide dispatchers with this assailant information? With our QuikHelp-Mobile solution shown left, you can send initial alerts AND ongoing incident updates to dispatchers and on-scene responders AT THE SAME TIME without having to call them such as:
If you had to phone in these time-sensitive details to a call-overloaded dispatch center, the delays in this conventional notification process could prevent this critical information from getting to field responders soon enough.
"Shooter is on the second floor wearing a red ball cap and is headed down the elevator now."
No special app
QuikHelp is also available for use on desktops, laptops and tablets
Problem: Location, location
The biggest problem responders face is knowing where a person is when help is needed—especially inside of a building. On large school and corporate/hospital campuses with many buildings, responders usually have to wait for a security escort to the correct building which can result in significant response delays when every second counts.
With QuikHelp, external (building) and internal location information is made instantly available to responders including a GPS building-location map as well as in-building location information such as on what floor, direction off of elevator and in what office/classroom help is needed to eliminate response delays.
Focus on the wounded and those hiding
When an incident occurs, many may be forced to shelter in place inside your building. With our QuikHelp-Mobile solution, those hiding under a desk—for example—can send SILENT alerts for help at a time when trying to CALL for help may not be possible.
To view a 25-second video interview with a real-life active-shooter survivor who was stuck in this very situation, please click below:
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