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What every organization needs to know about calling 911
When an incident occurs, most think they can simply place a phone call to 911 to get help and they'll get right through. Fact: 911 phone lines often become quickly flooded with calls from others when an incident occurs which can result in callers not getting through or being placed on hold. When you call 911 from a smartphone, your call may be forwarded to a call center that may not be in your local area. When a dispatcher answers, they do their best to route your call to your local police/sheriff/fire station but sometimes, this process can create costly delays.
Please watch video above to see what you need to plan for
Interview with guy who was just feet from a real active shooter
Dispatchers want to be there for you, but...
...caller overload is a BIG problem
Watch video to see real-life example
On June 28, 2018, there was an active-shooter incident at the Capital Gazette Newspaper in Annapolis, Maryland where 5 people were killed (watch 25-second video above to see a short clip from the interview). During the shooting, an intern was forced to shelter in place under a desk with only his smartphone in hand. While under the desk, he tried to contact first responders by phone but couldn't reach them because their phone lines were overloaded with other callers needing help.
When you're sheltering in place under a desk, you're trapped inside your building and could become a target; the longer you remain inside the building, the greater your chances of becoming a victim. With QuikHelp, you can send an alert for help from your smartphone WITHOUT HAVING TO MAKE A PHONE CALL! These alerts can be accessed and viewed by dispatchers and local first responders to enable them to quickly find you and escort you out of the building to safety much more quickly versus you having to wait for responders to find you.
When incidents occur, callers often can't get through to first-responder dispatchers or they get put on hold—this is a well-documented problem that often occurs when an incident strikes. Notification delays like this can lead to more loss of life AND increased liability for organizations impacted by these events. Texting a friend to ask them to call police on your behalf—like the guy above in the video was forced to do—only makes matters worse. With QuikHelp, this problem can be prevented while giving dispatchers a more effective way to handle requests for help without having to place callers on hold. QuikHelp can also help speed critical information to field responders.
Delays can = potential lawsuits
Do your organization a favor by calling to see a live QuikHelp demo right over the phone today. Don't wait until it's too late!
QuikHelp-Mobile: Get help FAST without calling
When sheltering in place, you may not be able to get help by calling because of how internal security teams and first responders often get overwhelmed with calls from others when an incident occurs. With QuikHelp-Mobile, this guy could have sent a help message from his phone to dispatchers AND first responders without needing to call. This could make it much easier for you to get help if you are in a similar situation and can't reach security or first responders by phone.
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