WITH FAST11, DISPATCHERS CAN WORK FROM HOME TO AVOID THE VIRUS
An article entitled 'Eye-opening South Korea study on Covid-19' shows how the virus spread throughout a call center because of people being too close together. The blue areas indicate where people sat that caught the virus.
Because many 911 dispatch centers are not built to accommodate social-distance spacing between dispatchers, an outbreak could trigger dispatcher lawsuits and service interruptions.
"Responders are in route!"
With FAST11, dispatchers can work from home and be part of the "new normal" workforce that organizations are adopting everywhere!
DISPATCHING FROM HOME CAN HELP DISPATCHERS AVOID THE VIRUS AND THE MUNICIPALITIES THEY WORK FOR CAN AVOID DISPATCHER LAWSUITS
THE NEW 911 REALITY TODAY
The Corona virus is wreaking havoc on 911 centers because of the rising number of dispatchers who have contracted the virus. Efforts to "retrofit" facilities with plexiglass partitions and spatial separation to combat the problem are ineffective in an enclosed space like a dispatch center according to health experts. Wearing masks doesn't help either and make it difficult for dispatchers to communicate with callers. Corona-related dispatcher lawsuits are also on the rise that could cost municipalities millions at a time when their budgets are already severely strained.
Using a simple internet broweser, dispatchers can now work from home to eliminate the problems above without having to make the effort into a major project—they can be up and running in minutes. This way, police, fire and emergency-management organizations don't have to spend money trying to make their dispatch facilities Covid safe. FAST11 also helps municipalities avoid dispatcher lawsuits and other issues that are being caused by the virus that threaten 911 service.
OTHER KEY FAST11 BENEFITS
In addition to enabling dispatchers to work from home, FAST11 eliminates the "please hold" problem that often occurs when trying to reach dispatchers who are overwhelmed with calls. FAST11 also helps reduce response time by making each alert available for dispatcher AND field-responder viewing at the same time so that responders don't have to wait for an information relay. Instead, they can start heading towards the location of the alert while at-home dispatchers vet the alerting party's need for help by phone. First responders can also use FAST11 to determine a perpetrator's location in a building.
DISPATCH FROM HOME WITH FAST11
DISPATCHER @ HOME
HOW FAST11 MAKES IT EASY
When someone sends a 'Help' request, the alert is routed to an at-home dispatcher without having to call them (solves the can't get through problem). The same alert is also broadcast to field responders at the same time. Dispatchers can then call alert senders to vet each alert as responders head towards the incident scene (reduces response time). Dispatching from home also means dispatchers can avoid spreading the virus to their loved ones. Because FAST11 works just like a web page does in a browser, there's no need for at-home dispatchers to have to install anything anywhere; FAST11 can be used on any web-enabled device with a basic internet connection. And since FAST11 is so easy to use, at-home dispatchers can have the system up and running in minutes with very little training.
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