CORONA VIRUS IS HAVING A MAJOR IMPACT ON 911 SERVICE
SOLUTION TO THE PROBLEM
WHAT MORE 911 CENTERS LOOK LIKE NOW
911 SERVICE IN JEOPARDY
Even before the Corona virus began, 911 services were already stretched thin in many places because of dispatcher shortages, 911 funding issues and system outages. Now, with the Corona virus, reaching 911 has become an even bigger problem for municipalities and residents for the following reasons:
EMPTY DISPATCHER CHAIRS
The U.S. has been suffering from a dispatcher shortage for a long time because of long hours, threats from callers, low pay and burnout. Now, the virus has made matters worse because of how dispatchers don't want to come to work to avoid getting sick from coworker exposure. The virus has also placed new demands on dispatchers at home that require their full-time attention, such as children home from school and caring for aging parents.
NEW CALL PROCEDURE
Because of the virus, 911 dispatchers that do report to work now have to ask each caller questions about whether or not they have been exposed to the virus or have any symptoms. This means that dispatchers now have to spend even more time with each caller which takes them longer to respond to other calls. The result: An even longer response delay than before.
JOB AND SERVICE CUTS
Even before the virus hit, municipalities have been under pressure to cut jobs and reduce services to pay for soaring pension and health-care costs. Now, with the Corona virus, cities are facing an even bigger financial challenge than before that threatens to trigger even more job losses and service cutbacks as demand for 911 service continues to increase.
911 UNDER ATTACK
Many 911 centers have reported an increased level of attacks by hackers who are constantly trying to disrupt 911 service. In addition, the Department of Homeland Security issued a warning about how robocallers are also bombarding 911 centers with bogus calls that overwhelm 911 centers making it impossible for other callers to get through when every second counts.
FAST11: THE IDEAL SOLUTION
FAST11 turns smartphones, desktops, laptops and tablets into an instant 911 alerting device without needing to install anything anywhere AND WITHOUT NEEDING TO DOWNLOAD AN APP! When dispatchers are not available to take calls, FAST11 alerts can be delivered right to field responder's vehicles who may be nearby to minimize response time. FAST11 also makes it easier to prioritize calls by granting FAST11 access only to local banks, hospitals, grocery stores and other high-value assets.
USE WITH OR WITHOUT DISPATCHERS
In cases where municipalities don't have enough dispatchers to take calls, FAST11 can provide 911 service by sending alerts directly to first-responder vehicles without needing any dispatchers. Fast11 also acts as an ideal dispatcher "force multiplier" by making it possible for 911 centers to handle more requests for service without needing to add more staff.
NO SIGN-UP OR PASSWORD HASSLES
With FAST11, you scan a QR code or tap a link and FAST11 is on your phone in seconds ready to use without having to sign up for anything AND without having to fumble with a password.
INSTANT LOCATIONAL AWARENESS
Know exactly where help is needed—such as address, building, floor, room and more—without needing a CAD system or the installation/integration of special location software.
INSTANTLY DEPLOYABLE ANYWHERE
Because there's nothing to install to enable FAST11's use, FAST11 can be deployed within any municipality's jurisdiction in minutes at any police, sheriff, fire, hospital or 911 PSAP.
GENERATE NEW SOURCE OF REVENUE
By offering FAST11 as a service to residents and businesses, municipalities can generate a new source of recurring revenue to help preserve jobs and sustain 911 service.
OTHER OPTIONAL CAPABILITIES
Other optional capabilities include targeted mass-notification (reverse 911) with just three simple steps and the ability to take and send incident photos without having to first stop to attach each photo to an email or text message.
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